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Privacy Policy

Last Updated: Nov 26, 2025

At Tibet House, we value the trust you place in us when you entrust us with your spiritual and artistic needs. We are committed to protecting your personal information and being transparent about what data we collect—especially regarding the personalized nature of our Thangkas and spiritual items.

This Privacy Policy describes how Tibet House ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, use our AI chat services, or make a purchase.

INFORMATION WE COLLECT

We collect various types of information to provide our services, process orders, and offer a personalized experience.

Personal Information

When you make a purchase, sign up for a membership, or attempt to make a purchase, we collect certain information, including:

  • Name
  • Billing address and Shipping address
  • Payment information (processed securely via Stripe; we do not store full credit card numbers)
  • Email address
  • Phone number (for customer support and shipping updates)

Sensitive & Spiritual Information (Custom Orders)

For custom Thangka orders (which are exclusively available for orders valued above $1,500 USD and require a 50% advance payment), we may collect sensitive personal data to ensure the artwork adheres to your specific requirements. This includes:

  • Religious or spiritual preferences.
  • Specific deity preferences and spiritual lineage information.
  • Personal dedications or inscriptions.
  • Reference photos or images provided by you.

Note: We treat this information with the utmost respect and confidentiality, using it strictly for the artistic creation of your order.

Automated Information & AI Interactions

  • Device Data: As you browse, our website (powered by Odoo) automatically collects information about your device, time zone, and cookies to ensure the site functions correctly.
  • AI Chat Support: We utilize an AI-powered chatbot to assist with website navigation and inquiries. Interactions and chat logs with this AI are processed to provide customer support.
  • Analytics: Unlike many e-commerce stores, we do not currently use third-party tracking tools like Google Analytics, Facebook Pixel, or Pinterest trackers. We rely solely on Odoo’s built-in analytics to understand store performance.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Fulfill Orders: Processing payments via Stripe, arranging shipping, and providing invoices.
  • Custom Art Creation: Communicating your specific spiritual requirements to our team to create custom Thangkas.
  • Customer Service: Communicating with you via Email, WhatsApp Business, or our AI Chat tool regarding your order.
  • Additional Services: Managing your access to our Membership/Loyalty programs, Consultations, and Virtual Gallery tours.
  • Marketing: We use Odoo to manage our customer relationships. While we do not currently have an active newsletter, we may send you updates about your orders or legally required notices. (Note: Newsletter subscriptions are planned for the future).

SHARING YOUR INFORMATION

We do not sell your personal data. We share your Personal Information with service providers to help us fulfill our contract with you:

  • Service Providers: We use Odoo to power our online store, customer relationship management, and marketing.
  • Payment Processing: We use Stripe to process payments (including Credit Cards, Apple Pay, and WeChat Pay in the future).
  • Shipping Partners: We share necessary contact details with standard courier services to deliver your items.
  • Artisans: In specific cases involving custom orders, we may share necessary artistic details (lineage/deity preference) with individual artisans to ensure authenticity. Personal contact details are not shared with artisans unless explicitly requested by you.
  • Legal Compliance: We may share your information to comply with applicable laws and regulations, or to protect our rights.

INTERNATIONAL DATA TRANSFERS & SHIPPING DISCLAIMER

Tibet House operates legally out of Nepal, with an additional physical presence in China.

  • Cross-Border Transfer: By using our services, you acknowledge that your information may be transferred to, and processed in, Nepal and China.
  • No Guaranteed Shipping Times: Due to the nature of international logistics and the complexity of our artwork, no shipping time can be guaranteed. All delivery dates provided are strict estimates. Actual delivery time varies depending on:
    1. Artistic Production: The difficulty of the art (specifically for custom Thangkas, where production time varies).
    2. Logistics: Carrier schedules and flight availability from Nepal.
    3. Customs: Clearance procedures in the destination country which are beyond our control.
  • Customs & Duties: We ship from Nepal. Any import duties, taxes, or extra fees incurred upon arrival in your country are the sole responsibility of the customer. Customs authorities may inspect parcels, which implies a necessary sharing of order details (contents and value) with border control agencies.

DATA RETENTION

  • Order Records: We maintain order records (including transaction history) within our company archives for tax, legal, and accounting purposes. These records are kept private and secure.
  • Communication: We retain email correspondence and chat logs to provide continuous support and historical context for future consultations.
  • Deletion Requests: If you request the deletion of your data, we will remove your marketing permissions and account profile. However, we must retain the core transaction record associated with your purchase to comply with financial auditing laws.

SECURITY

We take the protection of your data seriously. We implement reasonable practices and follow industry standards (such as encryption via Stripe and Odoo) to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

CONTACT & LOCATIONS

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.

Our Physical Locations:

1. Nepal (Headquarters) Narsingh Chowk, Thamel Kathmandu, Nepal (Google Map Link: https://maps.app.goo.gl/A5icZhb2dHaePsTm7)

2. China (Showroom) Yishu Huashang, Wuhou District Chengdu, China

Customer Support:

This Privacy Policy is subject to the laws of Nepal

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